Privacy Policy | NextWeigh

This Privacy Policy describes how NextWeigh ("we," "us," or "our") collects, uses, stores, and shares your personal information when you visit nextweigh.com or use our SMS-based coaching service. By using our service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information You Provide Directly:

Contact information: First name, last name, email address, and mobile phone number
Survey responses: Your primary fitness goal, biggest challenge or friction point, preferred wake time and sleep schedule
Communications: SMS replies and messages you send to us
Payment information: Billing details if you subscribe to a paid plan (processed securely by third-party payment processors)

Information Collected Automatically:

IP address, browser type, operating system, referring URLs, and pages visited
Device identifiers and mobile network information
Cookies and similar tracking technologies (see Section 7)
Time and date of website visits and service interactions

2. How We Use Your Information

We use the information we collect to:

Deliver personalized daily SMS coaching messages and accountability check-ins
Customize your experience based on your survey answers and goals
Send transactional messages such as confirmation of enrollment and opt-out confirmations
Process billing and manage your subscription
Respond to your questions, comments, and support requests
Improve our website, SMS content, and overall service quality
Comply with legal obligations and enforce our Terms of Service
Send periodic program updates, wellness tips, and promotional messages (with your consent)

3. SMS / Text Message Privacy

When you provide your mobile phone number and consent to receive text messages, we collect and store your number to operate our SMS coaching service. Specifically:

Your number is stored in our secure CRM system to send scheduled daily messages
We record your SMS consent timestamp and the exact consent language you agreed to
Your replies may be stored to personalize future messages
We do not sell your phone number to third-party marketers
SMS delivery is handled by third-party carrier-grade messaging platforms. These platforms have access to your phone number and message content as necessary to deliver messages
Reply STOP at any time to permanently opt out. Reply HELP for support information

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

Service Providers: Third-party vendors who help us deliver our service, including SMS messaging platforms, CRM software, payment processors, and analytics tools. These providers are contractually obligated to protect your data and use it only to provide services on our behalf.
Legal Requirements: If required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect rights, property, or safety.
Business Transfers: In connection with a merger, acquisition, or sale of all or part of our business, your information may be transferred as a business asset. We will notify you via email or prominent notice on our website before such a transfer occurs.
With Your Consent: We may share your information for other purposes with your explicit consent.

5. Data Retention

We retain your personal information for as long as necessary to provide our service, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

Active subscriber data is retained for the duration of your subscription plus 3 years
SMS consent records are retained for a minimum of 5 years as required by applicable regulations
After account deletion requests, we will delete your personal data within 30 days, except where retention is required by law

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

SSL/TLS encryption for all data transmitted between your browser and our servers
Encrypted storage of sensitive personal data
Access controls limiting employee access to personal data on a need-to-know basis
Regular security audits and vulnerability assessments

No method of transmission over the internet or electronic storage is 100% secure. While we use commercially reasonable measures to protect your information, we cannot guarantee absolute security.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. This includes:

Essential cookies: Required for the website to function properly
Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics)
Marketing cookies: Used to deliver relevant advertisements and track conversions

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

8. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data (subject to legal retention requirements)
Opt-Out of SMS: Reply STOP to any text message or contact us at support@nextweigh.com
Opt-Out of Marketing Emails: Click "Unsubscribe" in any marketing email
California Residents (CCPA): You have the right to know, delete, and opt-out of the sale of your personal information. We do not sell personal information. Contact us to submit a verified consumer request.

To exercise any of these rights, contact us at support@nextweigh.com.

9. Children's Privacy

NextWeigh's service is intended for adults aged 18 and older. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected information from a child under 13 without parental consent, we will delete that information promptly. If you believe a child has provided us with personal information, please contact us at support@nextweigh.com.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the revised policy on this page with an updated "Last updated" date. We encourage you to review this page regularly. For material changes, we will notify you via SMS or email prior to the change becoming effective.

12. Contact Us

NextWeigh — Privacy Inquiries

Email: support@nextweigh.com

Phone: +1-844-619-3444

Website: nextweigh.com