Help & FAQ
NextWeigh FAQ
Straight answers about the two daily texts, the AI coach, pricing, cancelling and privacy. Can't find yours? Email support@nextweigh.com.
Getting started
What is NextWeigh?
NextWeigh is daily habit and accountability coaching by text message. Each morning you get one realistic plan for the day, and each evening a quick check-in. There's no app to download and no calorie logging. More about how it works.
How do I sign up?
Tap "Build My Plan" and answer a short survey (about 2 minutes): your goal, your schedule, your biggest obstacle, the coaching style you like and any physical limits. You give SMS consent on the last step, then check out.
When will I get my first text?
Your first coaching text arrives within 24 hours of checkout, at the morning or evening time you picked.
Do I need an app or a smartphone?
No. Everything happens by regular text message, so any phone that can text works. Nothing to download, open or log in to day to day.
Who is NextWeigh for?
Adults (18 and over) in the US who want healthier habits but struggle to stay consistent with apps, complicated plans or gym routines. It's built for busy schedules: professionals, parents, shift workers and beginners. See our guides for beginners and busy schedules.
Is it available outside the US?
Not yet. NextWeigh texts US phone numbers only.
How the texts work
How many texts will I get?
About two a day: a morning plan and an evening check-in. You'll also get a reply whenever you text the coach.
Can I choose when the texts come?
Yes. You pick your morning and evening times in the survey, and you can change them anytime from your account page. We never start a text between 9 PM and 8 AM your time.
Can I text back?
Yes. Reply with a quick YES or NO, tell the coach what you did, ask a question, or say a day went sideways. You'll get an answer any time of day.
What happens if I miss a day?
Nothing bad. There's no red streak and no guilt trip. You simply get a fresh, doable prompt the next morning. Here's how to get back on track after a rough week.
Will it tell me to diet or count calories?
No. The plans are small, realistic actions, like a 10-minute walk after lunch or adding protein to dinner. No calorie counting. Read why we think calorie counting fails for many people.
Can I change my goal or coaching style later?
Yes. Update your goal, coaching style or texting times from your account page whenever your life changes.
The AI coach and safety
Is a real person texting me?
Your texts come from the NextWeigh AI coach. It's built around your goal, schedule and coaching style, remembers what you tell it and answers your replies any time. People on the NextWeigh team oversee it and step in when something needs a human. Read more about what AI health coaches can and can't do.
Is NextWeigh medical advice?
No. NextWeigh is habit and accountability coaching, not medical, nutrition, fitness or mental health care. Talk to a licensed healthcare professional before starting any health or fitness program, especially if you have a medical condition.
What if I mention something serious, like an injury or feeling unsafe?
Messages about things like self-harm, an eating disorder, a medical emergency or a serious injury are flagged to a person on our team, and coaching pauses so nothing inappropriate gets sent. If you're in danger, call 911. In the US you can call or text 988 for the Suicide & Crisis Lifeline.
Pricing and billing
How much does NextWeigh cost?
$29.95 USD per month, billed at checkout. There's no contract and no cancellation fee. See pricing, or how that compares in what a weight loss coach costs.
Is there a free trial?
No. Instead, your first payment comes with a 30-day money-back guarantee.
How does the money-back guarantee work?
If NextWeigh isn't for you, email support@nextweigh.com within 30 days of your first payment and we'll refund that first payment in full.
How do I pay?
With a card, Apple Pay or Link, through our secure Stripe checkout on nextweigh.com. Your membership renews monthly.
Cancelling and stopping texts
How do I cancel?
Cancel anytime from your account page or by emailing support@nextweigh.com. No phone call needed. Cancellation takes effect at the end of your current billing period.
Does replying STOP cancel my membership?
No. Replying STOP stops the texts right away, but it doesn't cancel billing. To cancel your membership, use your account page or email us.
How do I get help?
Reply HELP to any text, email support@nextweigh.com, or call or text +1-844-619-3444 (Mon–Fri, 9 AM–5 PM ET).
Privacy
What do you do with my information?
We use your survey answers and replies to personalize your coaching. We never sell your personal information. Details are in our Privacy Policy.
Can I get my data deleted?
Yes. Email support@nextweigh.com to request a copy, a correction or deletion of your personal data (subject to legal retention requirements).
Ready to try two texts a day?
Answer a 2-minute survey and get your first text within 24 hours. $29.95/month with a 30-day money-back guarantee.
Still deciding? Read what NextWeigh is or how it compares.